ENTERPRISE VOICE SOLUTIONS
Cloud PBX features
FREE CALLS BETWEEN BRANCHES
If you have multiple offices you can enjoy free calls between your sites on our cloud PBX systems. By not breaking out from our network you aren’t costing us any money so why should it cost you?
CALL RECORDINGS
We can keep a recording of every call which is placed both internally and externally which allows you periodically review calls and ensure that your customer service quality remains tops.
CONFERENCE CALLS
Bring your key players together for that important phone call with a large client or have a quick meeting with your team on the line from anywhere. Our conference call feature allows you to do this with ease.
MUSIC ON HOLD
No one likes being on hold but unfortunately this does happen, choose your own music on hold to keep clients calm while they hold on.
VOICEMAIL
Need to keep track of important missed calls? Why not have the called leave you a voicemail which is delivered straight to your inbox.
AUTO ATTENDANT
With our smart routing features you can have clients choose which department they need to be connected with a voice prompt speeding
What is Voice Over IP
Voice over IP is in the most simplest terms a telephone service which runs over the internet. The experience is the same as traditional phone systems which the key difference being that you no longer have a dependency on a fixed line operator as your calls take place over your internet connection.
Our Cloud PBX solution hosted offsite which means your phones can connect from anywhere so long as they have an internet connection. This is a pretty powerful as you can receive an incoming call to your head office and transfer your call to a site thousands of kilometers away in the same way you would now allowing your staff to work from anywhere.
Reliability
VoIP works over your standard data network on which your computers are connected and breaks out over your internet connection which makes the solution inherently simple to maintain. Our larger VoIP deployments include a free managed firewall which allows us implement auto fail over to your secondary internet connection keeping your voice online for longer.
Because your traditional PBX is now software based and hosted in the cloud hardware failures is a thing of the past as all management and maintenance of the system is included with your subscription. You can read more about the cloud here.
Cost savings
Due to the digital nature of Voice Over IP a large chunk of infrastructure such as telephones lines hanging from poles is cut out, this allows VoIP providers to charge much less per second as your calls are no longer subsidizing cable theft and upgrades to aging infrastructure.
It also allows us to connect directly to the various voice networks such as the mobile providers and negotiate lower rates without the middle man setting the base price.
If you have multiple branches you can save even more with our free calls between branches.